Online Store Policy

Description

Online Store Policy

Online Store Policy

Welcome to Brocelles.de! By shopping with us, you agree to the following terms and conditions that govern your purchases, returns, and usage of our online store. Please take a moment to read through our policies to ensure a smooth shopping experience.

1. Ordering & Payment We accept a variety of payment methods, including credit cards, PayPal, and other secure payment options. All prices listed are in [Currency] and include VAT, unless stated otherwise. After placing an order, you will receive a confirmation email with the details of your purchase.

2. Shipping & Delivery We aim to dispatch your order within 7 - 14 business days. Delivery times may vary depending on your location and the availability of the items. We provide tracking information once your order has been shipped.

3. Cancellation & Returns You have the right to cancel your order within 14 days after receiving your items, in accordance with our Cancellation & Return Policy. If you wish to return an item, it must be in its original condition, unused, and in the original packaging. Please refer to our detailed Cancellation & Return Policy for instructions.

4. Damaged or Defective Products If you receive a damaged or defective product, please contact us within 2 days of delivery, and we will assist you with a replacement or refund.

5. Customer Service For any inquiries or issues with your order, feel free to contact us at info@brocelles.de. Our customer service team is here to assist you.

6. Privacy & Security Your privacy is important to us. We use secure encryption methods to protect your personal information. For more details, please review our Privacy Policy.

By using our website, you confirm that you agree to the terms outlined in this Online Store Policy. If you have any questions or need further clarification, don't hesitate to reach out.